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Official pp96com Documents

Pp96com Privacy Policy – Data Protection Malaysia Platform Members

Your privacy is not an afterthought at pp96com — it is a responsibility we have taken seriously from day one. This document transparently explains how we collect, use, store and protect your personal information as a member of our online betting platform.

Last Updated: 1 July 2026 Bahasa Melayu (ms-MY) Version 3.1
pp96com's Privacy Commitment
256-bit SSL encryption for all data
Data is not sold to third parties
Data access & deletion rights available
Malaysia PDPA Compliance
Minimum necessary data collection only
Clear notice prior to data collection

Pp96com's Six Data Protection Principles

This is the foundation of how we handle every piece of personal information you entrust to us

Purpose-Driven & Minimum Data Collection

Pp96com only collects personal information that is strictly necessary to provide the services you use. We do not collect irrelevant or excessive data. Every piece of information we request has a clear purpose, which is communicated to you upfront.

Data Minimisation Principle
Advanced Technical Protection

All data stored and transmitted through the pp96com platform is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Our servers are further secured by a multi-layered access control system and are continuously monitored.

SSL 256-bit
Explicit Consent Before Processing

Pp96com will not process your personal data for any new purpose without obtaining your consent first. When you register an account, you are given a clear explanation of how your data will be used, and you have the right to opt out of any processing that is not mandatory.

Consent Required
Full Control in Your Hands

As a pp96com member, you have the right to access your personal data, request corrections to inaccurate information, request restrictions on how your data is processed, and in certain circumstances, request its complete deletion. All such requests can be submitted through our customer support team.

Members' Rights Guaranteed
Data Is Never Sold to Any Third Party

Pp96com has never and will never sell, rent or trade members' personal data to third parties for their marketing or commercial purposes. Any data sharing that takes place is limited to service providers required for the platform's operations, and every instance of sharing is governed by strict confidentiality agreements.

Zero Data Trading
Personal Data Protection Act Compliance

Pp96com's Privacy Policy and data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We regularly review and update our policy to ensure ongoing compliance with all data protection legislation in force in Malaysia.

Malaysia PDPA
Contents

This Policy applies to all pp96com platform members in Malaysia.

1 Introduction & Scope of This Privacy Policy

This Privacy Policy is published by pp96com, an online betting platform operating at https://pp96com.best, to explain how we manage the personal information of our members and platform users. This document forms part of pp96com's commitment to transparency and the protection of the privacy rights of every individual who interacts with our platform.

By registering an account on pp96com, using any of our services, or simply browsing our website, you agree that pp96com may collect and process your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to register or continue using the pp96com platform.

Important Note: pp96com's Privacy Policy is a living document that we update from time to time to reflect changes in our practices, legal requirements, or technological developments. The date of the last update is always displayed at the top of this page.

Pp96com operates exclusively in the Malaysian market and all data processing is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable Malaysian legislation. We take a privacy-by-design approach — meaning privacy protection is built directly into our systems from the development stage, not added as an afterthought.

2 Types of Personal Data We Collect

Pp96com collects your personal data from several sources and in a number of different contexts. Below is a detailed explanation of the types of data we collect:

Data You Provide Directly:

  • Full name as stated on your Malaysian Identity Card (MyKad)
  • Identity Card (IC) number for identity verification purposes
  • Date of birth to verify age eligibility (18 years and above)
  • An active Malaysian mobile number
  • A valid email address
  • Account password (stored in encrypted form — we do not store passwords in plain text)
  • Payment method details used for deposits and withdrawals (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) — we only retain the information needed to process transactions, not your full account number
  • Identity verification documents (MyKad, bank statements) that you upload when required

Automatically Collected Data:

  • IP address of the device used to access the pp96com platform
  • Your browser type and version
  • Device type (phone, tablet, computer) and operating system
  • Date, time, and duration of each login session
  • Records of all financial transactions including deposits, withdrawals and betting history
  • Pages visited within the platform and your navigation patterns
  • Cookie data and similar tracking technologies (see Section 6)
Data Category Example Primary Purpose
IdentityName, IC number, date of birthIdentity verification & age eligibility
ContactPhone number, emailAccount & security communications
FinancePayment methods, transaction recordsDeposit & withdrawal processing
TechnicalIP, browser, deviceSecurity & fraud detection
UsageBetting history, platform activityCustomer support & compliance
CookiesSession cookies, platform preferencesPlatform functionality & user experience

3 How We Use Your Personal Data

Pp96com uses the personal data collected for the following legitimate and necessary purposes:

  • Account Management: To register, verify, maintain, and close your pp96com account when required.
  • Service Provision: To give you full access to all features on the pp96com platform — Sports Betting, slots, lottery, e-sports and Live Casino.
  • Transaction Processing: To process all deposits from Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as winnings withdrawals to your account.
  • Identity Verification & KYC Compliance: To verify that every member is a genuine, eligible individual, confirm age, and meet the industry-standard Know Your Customer (KYC) requirements.
  • Fraud Prevention & Security: To identify and prevent fraudulent activity, multi-account usage, money laundering, and other security threats against our platform and members.
  • Customer Support: To provide accurate assistance when you contact the pp96com customer support team via Live Chat or email.
  • Important Communications: To send you account-related notifications, policy updates, promotions you have opted into, and other important operational information.
  • Analytics & Improvements: To understand aggregate platform usage patterns (not individual behaviour) for the purpose of improving the overall pp96com user experience.
  • Legal Compliance: To fulfil legal obligations, regulatory requirements, or court orders applicable to pp96com.

pp96com does not use your personal data to make automated decisions that materially affect your rights without human review. Any account-related decisions involving significant action will be assessed by our team.

4 Data Sharing with Third Parties

Pp96com does not sell, rent, or transfer your personal data to third parties for their marketing purposes. However, in the course of operating the platform, pp96com may need to share your personal data with the following categories of third parties, on a limited and need-to-know basis only:

  • Payment Service Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow providers and banks supporting FPX require certain information to process your transactions. This data sharing is a technical necessity and is subject to each provider's own privacy policy.
  • Game Service Providers: Slots, Live Casino, and other game providers operating within the pp96com platform may receive minimal data (such as a session ID that does not directly identify you) as required to deliver the games to you.
  • Technology Service Providers: Companies that provide cloud infrastructure, cybersecurity, platform analytics and other technical services to pp96com. All such providers are bound by data processing agreements that prohibit them from using your data for their own purposes.
  • Legal Authority & Regulator: Where required by law, court order, or directive from a competent authority in Malaysia, pp96com will comply and disclose the necessary information.

Our Commitment: Every third party that receives pp96com member data is required to sign a confidentiality and data protection agreement setting out strict terms of use. We only work with providers whose data security standards are equivalent to or higher than pp96com's own standards.

In the event of any change in ownership or corporate structure of pp96com that affects how your data is managed, you will be notified in advance and given appropriate options.

5 Technical Security & Data Protection

Pp96com continually invests in security infrastructure to safeguard our members' personal and financial data. The security measures we employ include:

  • Data Encryption in Transit: All communication between your browser and pp96com's servers is protected by TLS 1.3 with a 256-bit SSL certificate. This means your data is fully encrypted in transit and cannot be intercepted by unauthorised parties.
  • Data Encryption at Rest: Sensitive data stored in pp96com's databases — including passwords, payment information and identity verification documents — is encrypted using industry-recognised strong encryption algorithms.
  • Layered Access Controls: Access to member data within pp96com's internal systems is restricted to staff who require it for their specific job responsibilities only (the "least privilege" principle). All access is logged and monitored.
  • Two-Factor Authentication (2FA): pp96com's internal systems are protected by multi-factor authentication, and we also offer 2FA as an option for member accounts as an additional layer of security.
  • 24/7 Monitoring & Incident Response: The pp96com cybersecurity team monitors our systems around the clock to detect suspicious activity. We have a tested incident response plan in place to ensure any security issues are addressed swiftly and effectively.
  • Regular Security Audits: pp96com conducts regular penetration testing and security audits by independent third parties to identify and address system vulnerabilities.

While pp96com takes all reasonable steps to protect your data, no system can be guaranteed one hundred percent secure. You also play an important role — never share your pp96com account password with anyone, use a strong and unique password, and report to us immediately if you suspect your account has been compromised.

6 Cookies, Local Storage & Tracking Technologies

Pp96com uses cookies and similar local storage technologies to enhance the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by pp96com:

  • Essential Cookies: Required for core platform functions such as login verification, session security, and deposit processing. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how you use the pp96com platform — including the pages you visit most frequently, time spent and navigation patterns. This data is used in aggregated form to improve platform performance and design.
  • Functional Cookies: Saves your preferences such as language, odds format, and other display settings so you do not need to reconfigure them each time you log in to pp96com.
  • Analytics Cookies: To allow pp96com to understand overall platform usage patterns for continuous improvement purposes. This does not identify you as an individual.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use the pp96com platform to its full extent. Continued use of the pp96com platform without changing your cookie settings will be taken as your consent to the use of cookies as described above.

7 Your Personal Data Rights

As a pp96com member covered under Malaysia's PDPA, you have several rights regarding your personal data that we take seriously:

Right to Access

You have the right to request a copy of the personal data pp96com holds about you. We will provide this information in a readable format within 30 days of your request.

Right to Correction

If personal data held by pp96com about you is inaccurate or out of date, you have the right to request a correction. We encourage members to update their profiles directly within their account.

Right to Erasure

Under certain circumstances, you may request that pp96com delete your personal data. This is subject to pp96com's legal obligation to retain certain records for the periods prescribed by law.

Right to Restriction of Processing

You may request that pp96com restrict how we process your data in certain situations — for example, if you dispute the accuracy of the data, or if you require the data to be retained for legal purposes.

Right to Object

You may object to the processing of your personal data for certain purposes, particularly direct marketing. Any objection to marketing will be actioned immediately without question.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format. Contact pp96com customer support to find out more about how to exercise this right.

How to Exercise Your Rights: To submit any request relating to your privacy rights, contact the pp96com customer support team via Live Chat or email us at support@pp96com.best. Please clearly state the right you wish to exercise and include sufficient information for us to verify your identity. pp96com will respond within 30 days of receiving your request.

8 Data Retention Period

Pp96com retains your personal data for as long as necessary to fulfil the purpose for which it was collected, meet legal obligations, or resolve any outstanding disputes. The following are general retention guidelines for key data categories:

  • Active Account Data: Retained for the duration your account remains active on pp96com, and for the required period following account closure to meet legal obligations.
  • Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with Malaysia's financial record-keeping requirements.
  • Identity Verification Documents: Retained for the duration of the active account and up to 5 years after account closure for anti-money laundering compliance purposes.
  • System & Security Logs: Retained for 1–2 years for security incident investigation purposes if required.
  • Customer Support Communication Data: Retained for 3 years for reference and service improvement purposes.
  • Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies have a set expiry period (typically 30 days to 2 years).

Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised. Anonymised data (i.e. data that can no longer be linked back to you as an individual) may be retained for analytical purposes without a time limit.

9 Children & Minors

The pp96com platform is strictly for individuals aged 18 and above. pp96com does not knowingly collect, store or process personal data belonging to children or individuals under the age of 18.

All registration processes on pp96com include age verification, and pp96com reserves the right to request proof of age at any time. If pp96com discovers that personal data belonging to an individual under the age of 18 has been collected unintentionally, we will immediately:

  • Terminate the account concerned immediately
  • Delete all personal data of the individual concerned from our systems
  • Returning any remaining account balance (where applicable) to the verified account holder

If you are a parent or guardian who believes your child under the age of 18 has registered an account with pp96com, please contact our customer support team immediately at support@pp96com.best. We will treat this matter with the highest priority.

10 Privacy Policy Amendments

Pp96com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Our amendment process is as follows:

  • The latest version of the Privacy Policy will always be available on this page (https://pp96com.best/privacy-policy) with an updated revision date.
  • For material amendments — those that significantly change how we use your data or reduce your privacy rights — pp96com will provide at least 14 days' notice before the changes take effect, via your registered email or an in-platform notification.
  • For minor amendments that do not materially affect your rights (for example, improvements to text clarity or updates to contact information), changes may take effect immediately upon updating the date at the top of this page.
  • Continued use of the pp96com platform after the effective date of any amendment constitutes acceptance of the revised terms.

Pp96com encourages you to review this Privacy Policy page from time to time. A version history of the Privacy Policy is available upon request through our customer support team for your reference.

11 How to Contact Us Regarding Privacy

For any enquiries, concerns or requests relating to pp96com's Privacy Policy or the processing of your personal data, you may reach us through the following channels:

24/7 Live Chat
The fastest way to get help for urgent enquiries. Our team typically responds within 5 minutes and operates fully in Bahasa Melayu.
support@pp96com.best
For written enquiries requiring a detailed response. We reply within 24–48 hours on business days.
Official Privacy Complaints
For formal privacy complaints or written requests to exercise your data protection rights, please email support@pp96com.best with the subject line "Privacy Request — [Request Type]". Include your full name and IC number for identity verification. pp96com is committed to responding to all privacy requests within 30 days.

If you are not satisfied with pp96com's response to your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.

Frequently Asked Questions About Privacy at pp96com

Straightforward answers to the most frequently asked questions about how we protect your data

No. pp96com does not share, sell, or rent member personal data to advertising companies, marketing agencies, or any third party for their commercial purposes. Any marketing communications you receive from pp96com are based on consent provided during registration or through your account notification settings. You may opt out of marketing communications at any time by updating your preferences in your account or by contacting our customer support.

When you close your pp96com account, we will deactivate it immediately. However, we are required under Malaysian law — specifically financial record-keeping and anti-money laundering requirements — to retain your financial transaction records and identity verification documents for a specified period (typically 5–7 years) following account closure. Once the mandatory retention period has lapsed, your data will be securely deleted or anonymised. You may request further details about the specific data to be retained and for how long through our customer support.

Identity verification documents such as your MyKad that you upload to pp96com are processed via a secure SSL connection and stored in a system that is separate from the platform's main database, with additional encryption. Access to these documents is restricted to dedicated verification team members only, and every access is logged. Documents are never sent via standard email and cannot be accessed by any party other than pp96com's licensed verification team. Once verification is complete, working copies of the documents are deleted and only the verification record is retained.

Like any company operating in Malaysia, pp96com is legally obligated to comply with lawful requests from law enforcement authorities made through proper legal procedures — such as warrants, court orders, or valid legal directives. We do not disclose data voluntarily or without due legal process. Unless prohibited by law or a court order, pp96com will endeavour to notify you if we receive such a request relating to your data.

If you have reason to believe that your personal data associated with your pp96com account has been leaked, accessed without authorisation or misused, please contact the pp96com customer support team via Live Chat immediately. We will open a high-priority ticket and an investigation will be initiated within 2 hours. If there is evidence of account compromise, we will promptly suspend account access, restore security and notify you of the steps taken. In the event of a large-scale security incident affecting multiple members, pp96com will also notify the relevant authorities as required by law.
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pp96com's Commitment to Data Protection & Your Privacy

Pp96com takes the privacy and data security of our members extremely seriously. We comply with Malaysia's Personal Data Protection Act 2010 and continually strive to go beyond the minimum standards set by law. If you have any concerns about how we handle your data, please do not hesitate to contact us. For information on protecting your account, please also refer to Terms & Conditions us. The pp96com platform is strictly for individuals aged 18 and above.

Your Privacy is Protected — Join pp96com with Confidence

Pp96com is built on trust. Your data is safe with us, your transactions are protected, and your betting experience is private and secure. Register now and enjoy Malaysia's betting platform that puts your privacy first.

Register Free Now Log In

By registering you agree to our Privacy Policy and Terms & Conditions. Age 18+ only.

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